Job Description:

As a Customer Support Representative, you will be the frontline of communication between our company and customers. Your primary role is to ensure customers have a seamless and positive experience by providing timely, accurate information and resolving any issues or concerns they may have.

Key Responsibilities:

• Respond promptly to customer inquiries via phone, email, or live chat.
• Assist customers with product inquiries, troubleshooting, and technical issues.
• Provide clear, accurate, and helpful information to customers in a friendly manner.
• Resolve customer complaints or issues by identifying the cause and offering effective solutions.
• Maintain accurate records of customer interactions and transactions in our CRM system.
• Escalate complex issues to the appropriate department for further resolution.
• Continuously improve the customer experience by providing feedback to internal teams.
• Stay up-to-date with product updates, company policies, and industry best practices.
• Work collaboratively with other team members to ensure consistent service quality.

Qualifications:

• Proven experience as a Customer Support Representative or in a similar role.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and the ability to think quickly on your feet.
• Ability to remain calm and patient in challenging situations.
• Customer-focused mindset with a passion for delivering exceptional service.
• Familiarity with customer service software, CRM systems, and ticketing platforms (e.g., Zendesk, Freshdesk).
• Strong organizational skills and attention to detail.
• Ability to multitask and manage time efficiently.
• High school diploma or equivalent; a degree is a plus.